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Crown Services Group (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

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1. Who We Are

Crown Services Group is a UK-based company providing electrical contracting, fire safety, and commercial facility services.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

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📧 Email: info@crownservicesgroup.co.uk
📞 Phone: 01444 673000
 

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2. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: name, email address, phone number, company name, and address.

• Service Information: details relating to enquiries, quotes, or work we carry out.

• Technical Data: IP address, browser type, device information, and pages visited on our website.

• Communication Data: messages or feedback you send through our contact forms, emails, or phone calls.

We only collect the data necessary to provide our services and respond to your enquiries.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotes or service information.

• Deliver our electrical, fire safety, and facility management services.

• Manage contracts and maintain client records.

• Improve our website and customer experience.

• Comply with legal and regulatory obligations.

We do not sell or share your personal information with third parties for marketing purposes.

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4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

• Contractual necessity: to deliver the services you have requested.

• Legitimate interests: to manage our business operations and improve our services.

• Legal obligation: to comply with UK laws and safety regulations.

• Consent: where you have given us permission to contact you for marketing purposes.

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5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to secure your data against loss, misuse, or unauthorised access.
Your information is stored securely on protected systems and is only accessible to authorised personnel.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

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6. Sharing Your Information

We may share your information with trusted third parties only when necessary, such as:

• Subcontractors or service partners working under strict confidentiality agreements.

• Legal or regulatory authorities, where required by law.

• IT or website hosting providers who help us operate our systems securely.

All third parties are required to respect the confidentiality and security of your personal data.

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7. Your Data Protection Rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

• Request access to the personal data we hold about you.

• Request correction or deletion of your information.

• Object to or restrict certain types of processing.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise any of these rights, please contact us using the details above.

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8. Cookies

Our website may use cookies to enhance user experience and collect basic analytics data.
You can adjust your browser settings to refuse cookies or to alert you when cookies are being used.

For more information, please see our Cookie Policy.

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.

By using our website, you agree to the terms of this Privacy Policy.